Frequently Asked Questions
Please read our FAQ before sending us a message.
Our Customer Service Center offers you support and direction. Please contact us via the Wholesale Inquiry Form.
In the following situations, we will exchange or refund within 14 days.
For advice on the exchange and refund processes beforehand, do not hesitate to get in touch with our Customer Service Center.
- The item is broken
- The incorrect item was sent
- The item is absent.
- The client decides to modify their mind
If a consumer changes their mind and wants a refund, we do not cover the expense of return postage.
Depending on the original payment method used, the refund process may vary, and we don’t reimburse the payment cost that was paid.
Refund fees could also be applied to refunds in the event that a consumer changes their mind.
Orders that are placed more than 14 days after the product is received are deemed closed. Contact us as early as possible.
Within 14 days of receiving the product, kindly send us a detailed video showing the damage.
The definition of damage is restricted to internal product damage or loss, vial breaking, etc. External packaging box damage is not included in this definition.
Within 14 days of receiving the product, please notify the customer service department of your change of heart. The goods cannot be returned if the client is to blame for any damage to it.
Please contact and send in a video demonstrating whether the merchandise is okay before returning it.
Shipping charges paid for returns are not our responsibility.
Moreover, a return fee can be assessed based on the original payment method.
Only licensed medical experts are advised to use Celmade’s medical-related products.
Even if used by a licensee, medical-related products can be misused by an inexperienced or unlicensed person and result in undesirable performance and results depending on the end customer’s medical condition and medical history. This is because individual health conditions, the environment, and usage guidelines all have a significant impact on these products. Customers must contact specialists.
It is hard to forecast the many settings and procedures, as well as each person’s health condition, and to confirm the unfavorable outcomes that arise during use. On our website, we disclose the specific features of our items. Therefore, we advise you to choose our product by carefully weighing the safety measures and features of the product before using it.
Celmade disclaims all responsibility for the functionality, satisfaction, or unfavorable effects of its products.
However, if you’re unhappy with the product after using it and would like a refund, send us a thorough video that walks you through the entire procedure from the first opening to the disappointing outcome. Following a thorough examination and discussion with our quality control team, we will get in touch with you to determine whether or not to issue a refund for the merchandise. Please contact with our Customer Service Center for additional details.
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