Celmade Refund Policy

At Celmade, we prioritize customer satisfaction and aim to ensure a seamless shopping experience. Please carefully review our refund policy to understand the terms and conditions for returns and exchanges.

General Return Guidelines

  1. Return Window:
    All returns, including exchanges or refunds, must be postmarked within 30 days of receipt.

  2. Buyer Responsibility:
    The buyer is responsible for return shipping costs unless:

    • The item received is defective.
    • The wrong item was sent.
    • The location or item qualifies for a Free Return.

  3. Return Authorization:
    Before returning any item, you must contact us to obtain an RMA (Return Merchandise Authorization) number.

    • Returns without an RMA number may face processing delays.

  4. Condition of Returned Items:

    • All items must be unworn, unwashed, undamaged, and have the original tags attached.
    • Items returned without original tags are subject to a 15% restocking fee.
    • Items returned after 30 days are not eligible for a refund and will be returned to the buyer or donated to charity.

  5. Refund Exceptions in Celmade refund Policy:

    • Items returned due to ‘Wrong Address,’ ‘Unclaimed,’ ‘Undeliverable,’ or ‘Refused’ reasons will not have expedited or express shipping costs refunded.
    • Free shipping items returned for the above reasons will incur a 15% restocking fee.

Processing Timeline

  • Refunds or exchanges will be processed within 2-5 business days after receiving the returned item.
  • If the return is due to manufacturing defects or incorrect items, Celmade will cover the return shipping cost.

Non-Refundable Items

  • Items purchased with gift certificates or eGift cards.
  • Promotional sale items, giveaway products, or select health and personal care items.
  • Products shipped with an ice pack or requiring specific temperature storage for safety reasons.

Special Considerations in Celmade refund Policy

  • For missing or defective items, claims must be made within 14 days of the postmarked delivery date.
  • Returns must include a tracking number to confirm delivery to the return department. Celmade is not responsible for lost packages without tracking information.

Contact Information for Returns

South Korea Return Address
Celmade Return Department
Suite 611, 41 Digital-ro 31-gil
Guro-gu, Seoul, South Korea 08375
Phone: +82-10-2991-9927
Email: celmadesales@gmail.com

Additional Notes

  1. Products must be packed securely to avoid damage during transit.
  2. Please ensure that returns are shipped to the address closest to your location.
  3. Celmade reserves the right to limit the number of returns per customer.